Privacy Policy

1. Persons Under 18 Years of Age

The Website is not intended for use by individuals under the age of 18, and Company does not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a person under 18, we will take reasonable steps to delete such information from our records.

In accordance with the Children's Online Privacy Protection Act (COPPA), users under 13 years of age are strictly prohibited from using the Website or submitting any personal information. If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us at info@closewithcreative.com and we will promptly delete such information.

2. Information We Collect

We collect personal information from and about users in several ways, including:

2.1 Information You Provide Voluntarily

We collect personal information you choose to provide when interacting with our Website or Services, such as when you submit our property inquiry form, request information about selling your property, or contact us by email, phone, or chat. This information may include your name, property address, email address, phone number, property condition details, your selling situation, preferred timeline, and any other details you choose to provide.

2.2 Information Collected Automatically

When you visit or interact with our Website, we automatically collect certain information about your device and usage. This may include your IP address, browser type, device identifiers, operating system, pages visited, referral URLs, time and duration of visits, and interactions with forms or content. We use cookies, pixels, web beacons, and analytics tools to collect this information.

This information helps us operate and improve our Website, personalize your experience, and deliver relevant advertising or content. We may use third-party analytics and advertising partners who also collect information using cookies and tracking technologies. For more information on cookies and how to manage your preferences, please see our Cookies section below.

3. How We Use Information

We may use the information we collect for business and commercial purposes including, but not limited to:

• Operating, maintaining, and improving the Website and Services
• Evaluating your property and preparing offer options for your consideration
• Communicating with you via phone, email, or SMS/text message about your property inquiry and our solution options
• Connecting you with our affiliated partners, investors, or service providers when relevant to your situation
• Responding to user inquiries, feedback, or support requests
• Monitoring usage trends, performing analytics, and detecting or preventing fraud, abuse, security breaches, or violations of our Terms or applicable law
• Personalizing content and marketing communications
• Complying with legal obligations or responding to lawful requests from authorities

We may also use your information to send promotional messages or offers we think may be of interest. You can opt out of marketing communications at any time by following the instructions in our emails or SMS/text messages or by contacting us at info@closewithcreative.com.

4. Legal Bases for Processing

Although Company is based in the United States and operates primarily under U.S. law, we recognize the importance of transparency around the legal grounds for processing personal information. We process your information based on one or more of the following legal bases:

• Consent: When you provide your information voluntarily or opt into marketing communications, we process your data based on your consent
• Legitimate Interests: We may process your information for our legitimate business interests, such as improving the Website, preventing fraud, and enhancing security, provided those interests are not overridden by your rights and interests
• Legal Obligations: We may process and disclose personal information as necessary to comply with applicable laws, legal process, or regulatory requirements

5. Disclosure of Information

We may share or disclose personal information we collect in the following circumstances:

5.1 Affiliated Partners and Investors

We may share your information with our affiliated real estate partners, investors, or co-ventures when doing so is necessary to evaluate your property, structure a transaction, or present you with solution options. These partners are bound by confidentiality obligations.

5.2 Service Providers

We may share your personal information with trusted service providers who assist in operating the Website, maintaining infrastructure, delivering email, phone, or SMS/text communications, or supporting our Services. This includes providers such as Google (Analytics, Ads, Maps), Microsoft (Clarity), Zapier, and our email/SMS communication platforms. All service providers are contractually required to keep personal information confidential and may not use it for any purpose other than performing Services on our behalf.

5.3 Legal/Compliance

We may share personal information in response to legal obligations, subpoenas, court orders, law enforcement requests, or to enforce our Terms, policies, or rights.

5.4 Security/Fraud

We may disclose personal information as necessary to investigate or prevent security incidents, fraud, abuse, or violations of law.

5.5 Business Transfers

We may transfer personal information as part of a corporate transaction, such as a merger, sale, acquisition, or bankruptcy.

5.6 With Your Direction

We may share your personal information when you specifically request or consent to such sharing.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit websites. Cookies allow websites to recognize your device and store information about your preferences or activities. Cookies may be set by Company ("first-party cookies") or by third parties we work with ("third-party cookies").

Pixels (also known as pixel tags, web beacons, or clear GIFs) are tiny invisible images embedded in web pages or emails that help measure how effective online advertising or email campaigns are. To keep things simple, we refer to cookies, pixels, web beacons, tags, and similar technologies collectively herein as "Cookies."

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to work properly, such as enabling you to navigate pages or submit forms
• Performance and Analytics Cookies: Collect information about how visitors use the site, such as pages visited and traffic sources, to help us improve site performance
• Functionality Cookies: Help remember your choices or preferences and provide enhanced features
• Advertising and Tracking Cookies: Collect information to show you relevant ads and measure the effectiveness of our advertising. They may be placed by us or by third-party partners

By using the Website, you agree to our use of Cookies and similar technologies as described in this Policy.

6.3 Advertising Cookies We Use

We use the following third-party advertising and analytics technologies on our Website:

• Google Ads and Google Analytics: Google Analytics cookies help us analyze Website traffic, track conversions, and understand user interactions. Google Ads cookies allow us to display targeted advertisements and measure advertising effectiveness across Google's platforms. Learn more at Google Privacy Policy
• Google Tag Manager: Used to manage and deploy marketing and analytics tags on our Website without modifying the code directly
• Microsoft Clarity: We use Microsoft Clarity to understand how users interact with our Website through session replay and heatmap data. Clarity may collect information about your usage patterns, mouse movements, clicks, and scrolling behavior. Learn more at Microsoft Privacy Statement

6.4 Managing Cookies

You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain features of the Website. The following are links to cookie management instructions for popular browsers:

• Chrome
• Microsoft Edge
• Firefox
• Safari

You may opt out of certain tracking by visiting the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org. You can also use the Google Analytics opt-out browser extension.

7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Know what personal information we collect and how we use it
• Access or request a copy of your personal information
• Request deletion of your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information with third parties
• Opt out of marketing communications at any time
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights or for more information, you may contact us at info@closewithcreative.com. We may need to verify your identity before fulfilling your request. We will respond as required by applicable law.

8. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you may exercise the following rights under the CCPA:

8.1 Right to Deletion

You may request that we delete your personal information, subject to legal exceptions (e.g., regulatory or contractual obligations).

8.2 Right to Access and Disclosure

You may request that we disclose the following information collected over the past twelve (12) months: the categories of personal information collected; the sources from which we collected your personal information; the business or commercial purposes for collecting the information; the categories of third parties with whom we shared your personal information; and the specific personal information we collected about you.

8.3 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This includes denying service, providing a different level of service, or charging different prices or rates.

8.4 How to Exercise Your Rights

To submit a request to exercise any of your rights under the CCPA, you (or your authorized representative) may contact us at info@closewithcreative.com. We will acknowledge receipt of your request and may ask for additional information to verify your identity before processing it.

If you authorize someone to act on your behalf, you must provide us with a signed agreement verifying their authority. We will also verify the identity of your authorized representative.

We aim to respond to all verified consumer requests within forty-five (45) days. If we are unable to comply with your request, we will notify you and explain the reason in writing.

9. Do Not Sell or Share My Personal Information

You have the right to direct Company not to sell or share your personal information with third parties for marketing or advertising purposes.

Close With Creative does not sell your personal information to third-party lead buyers or data brokers. However, we may share your information with affiliated real estate partners or investors as necessary to evaluate your property and present you with solution options, and we use third-party advertising and analytics tools (such as Google Ads and Microsoft Clarity) that may constitute "sharing" under certain state privacy laws.

You can opt out of the sharing of your personal information for advertising purposes at any time by:

• Emailing us at info@closewithcreative.com with the subject line "Do Not Sell or Share"
• Calling us at (860) 750-9069
• Adjusting your cookie preferences through your browser settings as described in Section 6.4 above

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and internal policies designed to protect the confidentiality of your data.

However, no security system is completely secure. You acknowledge and agree that no method of transmission over the Internet or method of electronic storage is entirely secure, and we cannot guarantee the absolute security of your information. Except as required by applicable law, Company is not responsible for any unauthorized access to or use of your information resulting from circumvention of our security measures.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal obligations, enforce our agreements, resolve disputes, and support business operations. We may also retain backup, archival, and log files for security, fraud detection, and legal compliance. When personal information is no longer required, we securely delete or anonymize it in accordance with applicable laws and internal data retention policies.

12. International Data Transfers

Our Website is operated in the United States and intended for users located in the United States. If you access the Website from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those of your jurisdiction.

13. Third-Party Links

The Website may contain links to third-party websites, tools, or services not controlled by Company. We are not responsible for the privacy practices or content of those third-party properties. We encourage you to review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will take reasonable steps to provide additional notice, which may include posting a notice on our homepage or sending an email if we have your contact information.

Changes to this Privacy Policy are effective as of the date they are published on this page, unless a later effective date is expressly stated. Your continued use of the Website after any changes are published constitutes your acceptance of the revised Policy.

15. Contacting Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to update or correct your personal information, please contact us: